At Loobek, your satisfaction is our priority.
If you’re not completely happy with your purchase, we’re here to help.
1. Return Policy
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You can return items within 7 days of receiving your order.
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Items must be unused, unwashed, and in their original packaging with tags attached.
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Returns are not accepted for items marked as final sale, underwear, or personalized products.
2. How to Request a Return
To initiate a return, please contact us at:
Email: [Insert Return Support Email]
Include your order number, item(s) you wish to return, and reason for return.
Once your return is approved, we will provide instructions for sending the item back.
3. Refund Process
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Once we receive and inspect the returned item(s), we will process your refund.
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Refunds will be issued to your original payment method within 7–10 business days.
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Shipping charges are non-refundable unless the return is due to a damaged or incorrect item.
4. Exchange Policy
We currently do not offer direct exchanges. If you need a different size or color, please return the item and place a new order.
5. Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will resolve it quickly at no extra cost.
Need Help?
If you have any questions about our return or refund policy, feel free to contact us:
Email: [Insert Support Email]
Phone: [Insert Phone Number]